Returns & Refunds

We guarantee at least a six (6) month shelf-life on all food products sold in the online store at morinu.com.

To return an item to our company, please follow the steps below:

1. Call customer service at (800) 669-8638 within 30 days of receiving the product(s) to describe the problem. We are available Monday through Friday excluding major holidays, 8 a.m. to 5 p.m. Pacific to take your call.

2. After receiving the call, a customer service representative will make arrangements for a Fed Ex call tag and pick-up from the "ship to" address.

3. Please prepare the package for Fed Ex pick-up. All returned items must be unopened.

Send your returns to:

ATTN: Customer Service
Morinaga Nutritional Foods, Inc.
2441 West 205th St. #C102
Torrance, CA 90501
(310) 787-0200

* We cannot refund original shipping charges.
* Returned merchandise will be credited to the credit card used for the original purchase only.
* We cannot refund charges or accept returns for orders older than 45 days.

Thank you. If you have any questions, please call us at (800) 669-8638.